Nursing Series - Using patient experience to improve delivery of healthcare and its outcomes


Event Place: Online Meeting | Event Specialty: Nursing | Event Duration: 60 min.

Session 4 will discuss why patient experience is important.  It will cover topics such as what are the drivers from healthcare providers/organisations, who are the important stakeholders involved, the challenges faced by nursing, how is the patient experience being captured.  Lisa will demonstrate all of this with case based examples and how these were used to do design their future methodology.

 

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Speakers

Ms Lisa Rickers
Lead Bariatric Specialist Nurse

Lisa Rickers, is a Lead Bariatric Specialist Nurse with over 12 years’ experience. Lisa was instrumental in redesigning and developing the Oxford Bariatric Service at Oxford University NHS Trust. During…

Event Video

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